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DuMoore Systems
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DuMoore Systems PolyLok Return Policy

Your satisfaction is extremely important to DuMoore Systems. If you need to return a product, we will make every reasonable effort to satisfy you.

The vast majority of products available at DuMoore Systems are returnable, provided they are returned with all original packaging, paperwork and parts in new and unused condition. To initiate a return, a Return Authorization Number (RA#) must be requested within 14 days of receipt of the product. When shipping the return, this RA# must be clearly labeled on the package. Items returned without an RA# are not eligible for refund or exchange.

Return Procedure

  1. Contact DuMoore Systems (800-277-5015) for a Return Authorization Number (RA#).
  2. Our Customer Care Specialists will provide you with an RA#, and email you detailed return instructions.
  3. Clearly write and/or affix the RA# on the package and return to the address specified in the email. We cannot accept any returns that do not have an RA# on the package.
  4. Unless the return is due to manufacturer defect or DuMoore Systems error, the customer is responsible for return shipping costs. For your convenience, DuMoore Systems offers discounted return shipping labels. Should you choose this option, the cost of the label will be deducted from the refund amount.
  5. The original method of payment used to place the order will be credited the purchase price, excluding return shipping costs. DuMoore Systems will send a confirmation email once the refund has been issued. Please allow 5-7 business days for your bank to process the credit.

Defective Items

If you receive an item that is broken or defective, DuMoore Systems will provide a prepaid return shipping label. To obtain the return shipping label, follow the above return procedure.

Non-Returnable Products

All custom orders are non-returnable.

Restocking Fees

Certain products do require a restocking fee. These items qualify for a refund, less the restocking fee and any return shipping costs. As with all returns, these items are subject to inspection before a credit is issued.

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